Return & Refund Policy
Thank you for shopping with Leather Jacket USA! We take pride in offering high-quality leather jackets for local and international customers. We understand that sometimes you may need to return or exchange your purchase, and we are here to make that process as easy as possible. Please take a moment to review our refund policy below.
1. Returns and Exchanges:
Returns: You have 30 days from the date of delivery to initiate a return for a full refund. Your item must be in its original condition, with all tags and packaging intact.
Exchanges: If you’d like to exchange your jacket for a different size or style, you can do so within 30 days of receiving your order. Please note that exchanges are subject to product availability.
2. Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, your item must be in its original condition, unused, and with all original tags and packaging.
Personalized or custom-made jackets are not eligible for returns or exchanges, unless there is a manufacturing defect or an error on our part.
3. How to Initiate a Return or Exchange:
To start the return or exchange process, please follow these steps:
Log in to your Leather Jacket USA account.
Go to your order history and select the order containing the item you want to return or exchange.
Follow the on-screen instructions to submit your request.
Once your request is approved, you will receive a return label and instructions on how to return your item.
4. Refund Process:
Once we receive your returned item, our quality control team will inspect it to ensure it meets our return eligibility criteria.
If the return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If your refund is delayed or missing, please contact our customer support team for assistance.
5. Shipping Costs:
You will be responsible for the cost of return shipping, except in cases where there is a manufacturing defect or an error on our part. In such cases, we will provide a prepaid return label.
6. International Returns:
International customers are responsible for all return shipping costs, including customs fees and taxes. We recommend using a trackable shipping method to ensure your return reaches us safely.
7. Contact Us:
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer support team at firstname.lastname@example.org or through our “Contact Us” page on our website.
Additional refund policies:
We do not offer refunds on custom-made leather jackets.
We do not offer refunds on items that have been worn or damaged.
All refunds must be accompanied by a copy of your receipt.
We reserve the right to refuse refunds that do not meet our eligibility requirements.
Please Note: Our refund policy is subject to change, and the terms in effect at the time of your purchase will apply. We reserve the right to refuse any returns that do not meet our return eligibility criteria.
At Leather Jacket USA, we are committed to providing you with quality leather jackets and exceptional customer service. Thank you for choosing us for your leather jacket needs!